What ever one's view of the outcome of the proposed
third runway at Heathrow, we can only hope that by the time it is built we
still have a national airline worthy of our patronage. Its former slogan, 'the
world's favourite airline', now trumpeted by Ryanair, is never likely to be
regained under current management.
I have nothing personal against CEO Alex Cruz, whose CV might lead one
to believe that he does not have the experience to be at the helm, but recent customer
experiences have earned nothing but derision and a switch to other airlines.
Word is also out amongst the staff that morale is at an all time low.
I
sincerely hope that we are not witnessing the demise of yet another great
British institution.
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